REFUND POLICY
Fair & Transparent Refund Guidelines
Effective: January 1, 2025 | Last Updated: January 2025
📋 REFUND SUMMARY
7-Day Window
Full refund if unused
After 7 Days
50% refund if unused
After Use
No refunds
SINGLE ASSESSMENT REFUNDS
FULL REFUND (100%)
If you request a refund within 7 days of purchase AND have not started the assessment.
- • Assessment must not be accessed or started
- • Request must be made within 7 calendar days
- • Refund processed to original payment method
- • Typically takes 5-10 business days to appear
PARTIAL REFUND (50%)
Between 8-30 days after purchase, if assessment is unused.
- • Assessment must remain untouched
- • Request must be made within 30 days
- • 50% of purchase price refunded
- • Subject to review and approval
NO REFUND
Refunds are NOT available in the following cases:
- • Assessment has been started or completed
- • More than 30 days have passed since purchase
- • Free diagnostic tests or coupon-claimed assessments
- • Account violations or suspicious activity
📦 BUNDLE & SUBSCRIPTION REFUNDS
Multi-Test Bundles
- • Same 7-day full refund policy applies if no tests used
- • Partial refunds calculated pro-rata for unused tests
- • Once first test is started, no refunds on remaining tests
Monthly Subscriptions
- • Cancel anytime before next billing cycle
- • No refunds for current billing period
- • Access continues until end of paid period
- • Auto-renewal can be disabled in account settings
HOW TO REQUEST A REFUND
- 1
Visit our Support Page
Go to Contact Support → - 2
Submit a Refund Request
Include your order number and reason for refund
- 3
Wait for Review
We'll respond within 2-3 business days
- 4
Receive Your Refund
Approved refunds processed within 5-10 business days
📧 Direct Email Support
For urgent refund requests, email: support@equizzle.com
⚖️ SPECIAL CIRCUMSTANCES
🏫 School/Institutional Purchases
Custom refund terms may apply. Contact us at schools@equizzle.com
🐛 Technical Issues
If technical problems prevent you from taking an assessment, contact support immediately. We'll either fix the issue or provide a full refund.
🎫 Promotional & Coupon Purchases
Free assessments and those obtained via coupons are non-refundable.
QUESTIONS ABOUT REFUNDS?
📚 Related Policies
Note: This refund policy applies to purchases made directly through EQUIZZLE. For purchases made through third-party platforms or institutional partnerships, please refer to their respective refund policies.